Warranty information

Pteryx L2 is guaranteed against defects in workmanship and materials for 2 years of purchasing the product. This guarantee is voided by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your Pteryx L2 folding blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.

GUARANTEE CLAIMS

All guarantee claims should be directed to the factory. For international claims: call, write, or email our office for information. We are not responsible for lost or stolen packages that do not arrive to our facility. Pteryx L2 reserves the right to the repair or replacement of a product at our discretion. All the damages on blade or handle will be tested in our laboratory to see if it is within specs and therefore eligible for replacement.

EXAMPLES OF NON-WARRANTED ITEMS

Rusted/spotted/stained blades or handles, broken or bent knife tips, worn tool components, dull/chipped knife blades, scratched blade/tool coatings, worn/loose Kraton slabs, sheaths and pouches (if brand new sheaths are determined to be defective they are replaced separately from the knife/tool), and broken/lost thumb studs.

SHARPENING

Always have your knife sharpened by professional sharpener.

COSTS

Our company will pre-determine the cost of repair or replacement of non-warranted items and communicate the estimated cost to the customer before any work is performed.

WHEN RETURNING PRODUCT FOR WARRANTY/REPLACEMENT, PLEASE DO THE FOLLOWING

Include a brief note inside your package stating what you are returning, the claimed defect and how it failed. Also, include inside the package, your name, address, daytime phone number and email address to reach you in case we have any questions.

SEND ALL WARRANTY CLAIMS TO

Pteryx s.r.o.,
Nad plážou 31,
974 01 Banská Bystrica
Slovakia